Return and Refund Policy
At Enzorvia LLC, we want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help make it right with a straightforward return process.
Our Return Window You have 30 calendar days from the date your order was delivered to initiate a return.
Eligibility for a Return To be eligible for a return, your item must be:
- Unused and unworn.
- In the same condition that you received it.
- Have all original tags attached.
- In its original packaging.
We cannot accept returns for items that show signs of wear, washing, alteration, or are missing original tags.
Items Not Eligible for Return Please note, items marked as “final sale” are not eligible for return or exchange.
How to Initiate a Return To start a return, please contact our customer service team at support@enzorvia.com or call us at +18572518405 during our business hours (Monday-Friday 9AM-5PM EST). Please provide your order number and the reason for your return. Our team will guide you through the process and provide a prepaid return shipping label.
Return Shipping Enzorvia LLC will cover the cost of return shipping. Once your return is approved, we will send you a prepaid return shipping label via email. Simply print the label, attach it to your package, and drop it off at the designated carrier location.
Refunds Once we receive your returned item and inspect it, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider. We do not charge any restocking fees.
Exchanges If you wish to exchange an item for a different size or color, we recommend placing a new order for the desired item and initiating a return for the original item. This ensures you get your new item as quickly as possible.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us immediately at support@enzorvia.com or +18572518405 within 48 hours of delivery. Please provide your order number and clear photos of the damage or incorrect item. We will work with you to arrange a replacement or issue a full refund, including return shipping costs if applicable.
Shipping Information (For context on your purchase)
- Order Processing: We process orders within 1-2 business days.
- Shipping Times: Standard Shipping typically delivers within 3-7 business days after processing.
- Shipping Cost: We offer free standard shipping on all orders within the US.
- Shipping Restrictions: We currently ship only within the United States. We do not offer international shipping.
Payment Information We proudly accept various payment methods for your convenience, including Afterpay and Klarna. Other accepted payment methods will be displayed at checkout.
Contact Us If you have any questions about our Return and Refund Policy, please don’t hesitate to contact us:
Reviews
There are no reviews yet.